Return Policy

Our Return Policy explains how to request a return within 30 days of receiving your item.

This Return Policy applies to eligible orders and items. Please read it carefully before starting a return.

You have 30 days after delivery to request a return. Please contact us first so we can help you start the process.

To be eligible, your item must be in the same condition you received it. It must be unworn or unused, with tags, and in its original packaging.

You will also need a receipt or proof of purchase. This helps us confirm your order and process your return.

To start a return, contact us at zhonghai1603@gmail.com. Include your order details and the reason for the return.

Returns must be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send a return shipping label. We’ll also share clear packing and shipping instructions.

Please wait for approval before shipping anything back. Items sent without a return request will not be accepted.

If you have questions about this Return Policy, contact us at zhonghai1603@gmail.com. We’ll reply as soon as possible.

For clarity, this Return Policy covers returns, exchanges, and refunds. It does not provide advice on an "irs refund", a tax refund, or irs free file.

Damages and issues
Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us right away.

Share what happened and, if possible, include details about the issue. This helps us evaluate the problem and make it right.

Return Policy: Exceptions / non-returnable items
Certain types of items cannot be returned. This includes perishable goods (such as food, flowers, or plants). It also includes custom products (such as special orders or personalized items).

Personal care goods (such as beauty products) may also be non-returnable. We do not accept returns for hazardous materials, flammable liquids, or gases.

If you are unsure whether your item can be returned, please get in touch before shipping anything back. We can confirm eligibility and next steps.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you want a different item, the fastest option is to return the item you have. After the return is accepted, place a separate order for the new item.

This approach helps avoid delays and makes it easier to secure what you want.

European Union 14 day cooling off period
If the merchandise is being shipped into the European Union, you can cancel or return your order within 14 days. You may do so for any reason and without a justification.

Items must be in the same condition that you received them. They must be unworn or unused, with tags, and in their original packaging.

You’ll also need the receipt or proof of purchase to complete the return process.

Refunds
We will notify you once we’ve received and inspected your return. We will also confirm whether the refund was approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Processing times can vary by bank or card provider.

If more than 15 business days have passed since approval, please contact us at zhonghai1603@gmail.com.